Maintenance and management

This page has important information for you if you are one of our tenants and have questions about work to your home or housing management.

You are likely to be responsible for small jobs such as blockages to sinks or toilets, and repairing damage that you cause – you’ll find a detailed list in your tenancy agreement. For help with other repairs or maintenance call us on one of the numbers below. When you call please be ready to give us as much information as possible and tell us if you have any particular needs, such as if you are elderly or infirm.

All our offices are open from 9.00am to 5.00pm Monday to Friday.

Our out of hours service runs from 5.00pm to 9.00am Monday to Friday and all day Saturday and Sunday.

Surrey and Sussex: 0800 633 5710
Out of hours: 01732 781913

Martlet (Chichester): 0800 085 4195
Out of hours: number above or 01243 788794

London: 0800 389 0344
Out of hours: 01732 781913

Kent: 0800 389 1301
Out of hours: 01732 781913

Hampshire: 0800 633 5706
Out of hours: 01732 781913

Non-urgent repairs maintenance@intouchsupport.co.uk.

We have a team of housing officers to help with any questions you may have about your tenancy. Common questions relate to:

• Falling into arrears
• Rent and service charges
• Moving into or out of your home
• Court action or the terms of your tenancy
• Disputes between neighbours

If you have any queries about your tenancy or need a repair to any white goods (eg washing machines, cookers, fridges, freezers) supplied by in touch just call one of the numbers below:

Surrey and Sussex: 01273 234277
Martlet (Chichester): 0800 0854195
London: 0208 2977588
Kent: 01622 356488
Hampshire: 02380 836877